Privacy policy

PRIVACY POLICY

Last updated: August 19, 2026

This Privacy Policy describes how WooloraPets (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from woolorapets.com.

1. COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:

Contact Information: Name, shipping address, billing address, payment information, email address, and phone number.

Custom Content: Photos of your pets provided for customization.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to fulfil orders, create your custom product, communicate with you about your order, arrange shipping, and respond to enquiries.

Pet photos you send us are used to create your commissioned piece. We may also show photographs of the finished piece, and where relevant your reference photo, on our website and social media as examples of our work, as described in our Terms of Service. We never publish your name, address, or order details alongside these images, and you can ask us not to display your commission at any time.

3. SHARING PERSONAL INFORMATION

We use Shopify to power our online store. You can read more about how Shopify uses your personal information at https://www.shopify.com/legal/privacy

We share information with shipping carriers and payment processors only as necessary to deliver your order and process payment.

4. DATA RETENTION

We retain order information for our records unless and until you ask us to erase it.

5. YOUR RIGHTS

If you are a resident of the EEA or UK, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. To exercise this right, contact us using the details below.

6. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: felixharrison.trade@gmail.com
WhatsApp: +86 180 3291 8577

We reply within 2 business days.